Frequently Asked Questions

Shipping Information

Do I need an account to shop on RupshaBazar?

Having a RupshaBazar account helps us to make your shopping experience fast, secure and convenient. You can create your own RupshaBazar account.

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the product page. We also offer a premium delivery service for selected brands called Fulfilled by RupshaBazar.

How Do I Track My Order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under “my order” on your desired order. You can reach our team under support@rupshabazar.com.

What should I do if my order is verified but not delivered for a long time?

 If your order has not been shipped within 5-7 days, please contact us. You can reach our team under support@rupshabazar.com.

FAQ About RupshaBazar

Do I need an account to shop on RupshaBazar?

Having a RupshaBazar account helps us to make your shopping experience fast, secure and convenient. You can create your own RupshaBazar account.

How do I pay on RupshaBazar?

We have the following payment methods through which you can make a payment:

  • Credit/Debit Card
  • Paypal

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Please get in touch with our Customer Support Team.

How do I know my order has been confirmed?

We’ll send you an email and an SMS once your order has been confirmed! We’ll also let you know as soon as your order left our warehouse (shipped)

My payment was processed successfully but I didn't get any order confirmation.What should I do?

Please get in touch with us so we can look into the matter. You can reach our team under support@rupshabazar.com.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under “my order” on your desired order. You can reach our team under support@rupshabazar.com.

What are the Shipping Charges?

Shipping rate is calculated is based on the weight of the products, the origin from where the item is picked from and the destination to where it is delivered.
The total shipping fee charged will be clearly indicated for each product individually at the main product page and the total shipping fee for the cart will be displayed at the checkout page.

My order is delayed. What should I do?

We are sorry that your order is delayed. If the status has not changed in a while, please get in touch with our Customer Support Team. You can reach our team under support@rupshabazar.com.

How do I cancel my order?

If your order is not yet on its way to you, you can cancel it by login into your account, click on “My Orders”, and from the list of orders you have placed you can click on Manage on the top right of the order and “Cancel” your order after selecting the right reason.